Question 1

What is Kreate?

Accepted Answer

Kreate is a platform for consumers who wish to buy handmade products crafted by local artists. Kreate is also a marketplace for creators of handmade products who wish to sell these products from the comfort of their homes.

Question 2

What is unique about Kreate?

Accepted Answer

The uniqueness of Kreate is that products made by skilled artisans are available at fingertips in a cheaper and easier manner

Question 3

Where is my order confirmation?

Accepted Answer

When you place an order, confirmation of the order will be sent to your registered email and mobile number. You can also check the order section on the app.

Question 4

How can I track my order?

Accepted Answer

When you place your order, the details of the order will be sent to your mail. Once the order has been shipped, the tracking details will be sent to your registered mobile number. You will be able to track your order on that.

Question 5

How do I connect with customer care?

Accepted Answer

You can write to us at support@kreateworld.in or Whatsapp us on +91-7899558311

Question 6

When will my order get shipped?

Accepted Answer

Once you place an order for a product, the product will be shipped in 3-4 working days.

Question 7

How are shipping charges calculated?

Accepted Answer

We want our customers to have the best experience without burning a hole in their pocket. That’s why we are charging Rs/- 50.00 for the entire cart value on orders below Rs/- 500.00.

Question 8

Are my payment details/data secure?

Accepted Answer

We root for secure payments just as you do. We use Razorpay payment gateway for all our payments and ensure end-to-end security.

Question 9

Tell me more about Kreate

Accepted Answer

We started the platform “CrowdPouch” in the year 2019, and now, we have rebranded CrowdPouch to Kreate considering the growth we had over the last few years. We have successfully onboarded 6000+ sellers and 18000+ products on our platform.

Question 10

Do you take orders internationally?

Accepted Answer

No, we currently accept domestic orders from India only.

Question 11

Are there any hidden charges?

Accepted Answer

Listing your products is absolutely free on the Kreate app. Once you receive an order, we charge 15% of the product price as platform & payment gateway charges.

Buyers

Sellers

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